joya9game Privacy Policy

joya9game may collect information from you in various situations. This information falls into two main categories — information you provide directly, and information collected automatically through your use of the platform.

1.1 Information You Provide

When you open an account or use services on joya9game, the following information may be collected:

• Full name (in Bengali or English)
• Date of birth (for age verification — the platform is for users aged 21 and above only)
• Email address
• Mobile phone number
• National ID number or details of any other government-approved identity document (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket or Upay account numbers
• Any other information you voluntarily provide (such as when contacting support)

1.2 Automatically Collected Information

When you browse our website, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Information obtained from cookies and similar tracking technologies
• Your browsing activity (which pages you visited, how long you stayed, etc.)
• Login and logout times and dates
• Transaction history and a summary of gaming activity

joya9game uses the information it collects only for specific, legitimate purposes. We use your information for the following reasons:

2.1 For Service Operations

• Creating, managing, and maintaining your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotional offers, and rewards
• Determining your VIP level and calculating cashback
• Assisting you through customer support

2.2 For Security and Legal Compliance

• Verifying identity and preventing fraudulent activity
• Completing anti-money laundering (AML) and know your customer (KYC) processes
• Preventing minors from using the platform
• Complying with applicable laws and regulations

2.3 For Platform Improvement

• Analyzing user experience and improving services
• Identifying and resolving technical issues
• Planning the launch of new games and features

2.4 For Communication

• Sending important account-related notifications
• Sending promotional messages (with your consent)
• Sharing information related to responsible gaming

joya9game never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited situations:

3.1 Service Provider Partners

We rely on trusted third parties to run certain services — such as payment processing organizations (bKash, Nagad, Rocket, and Upay have their own security systems), cybersecurity service providers, and technology infrastructure providers. These partners are given only the information that is essential for their designated work, and they may not use this information for any other purpose.

3.2 Legal Obligations

If disclosure of information becomes mandatory as part of a court order, government investigation, or other legal process, joya9game will do so in compliance with applicable law.

3.3 Fraud and Security

Necessary information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal acts.

3.4 Business Restructuring

If joya9game undergoes a merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the terms of this policy will remain in effect.

The joya9game website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

4.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and keep core functionality running. The site will not work properly without these cookies.
• Functional Cookies: Used to remember your preferences — such as language selection or display settings.
• Analytical Cookies: Used to understand which pages are visited most and to improve services.
• Security Cookies: Help prevent fraudulent logins and cyberattacks.

4.2 Cookie Controls

Most browsers offer the option to disable cookies. Please note, however, that disabling essential cookies may cause some features of the joya9game platform to not work correctly.

joya9game uses industry-standard technology and practices to protect your personal information. Our key security measures are:

• SSL Encryption: All data exchanged between you and our servers is secured with 256-bit SSL encryption.
• Firewall and Intrusion Detection: Our systems detect and prevent unauthorized access attempts in real time.
• Data Access Policy: Only authorized staff can access your information, and they can only view the portions relevant to their specific role.
• Regular Security Audits: Our system security is regularly assessed by independent third parties.
• Payment Data Protection: bKash, Nagad, Rocket, and Upay transaction data is handled in accordance with PCI DSS standards.
• Two-Factor Authentication: You have the option to add an extra layer of security to your account.

However, no platform can guarantee 100% security on the internet. We are committed to ensuring the highest level of protection, but we also ask that you take responsibility for keeping your account password confidential.

joya9game retains your personal information only for as long as it is necessary or legally required. Information is retained according to the following policy:

• Active Accounts: Relevant information will be retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, financial transaction and identity verification information may need to be retained for a specified period for legal reasons.
• Cookies and Session Data: Deleted when the session ends or after a specified period.
• Marketing Communications: Deleted until you withdraw consent or within a reasonable time after a request is made.

joya9game believes every user should have control over their own information. You have the following rights:

7.1 Right to Access Information

You can ask us at any time what information we hold about you. Upon a reasonable request, we are obligated to provide that information to you.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you can request that it be corrected. In most cases, corrections can be made directly from your account settings.

7.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Every marketing message will include the option to unsubscribe.

7.5 Right to Data Portability

If you wish, you can request to receive your personal information in a standard, machine-readable format.

To exercise these rights, please contact us via 24/7 live chat or email us at [email protected].

joya9game is operated for users aged 21 and above only. We do not intentionally collect any information from minors and do not permit them to use the platform.

Age is verified at the time of registration. If we learn that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using this platform, please contact us.

The joya9game platform may integrate certain third-party services, including payment gateways (bKash, Nagad, Rocket, Upay). These services have their own privacy policies, and joya9game is not responsible for how your information is handled there.

We recommend that you also read the privacy policies of these services. In particular, when completing a payment, you are bound by the terms and conditions of the relevant payment platform.

joya9game reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A special notice will be displayed on the website
• A message will be sent to your registered email address
• The "Last Updated" date at the top of the page will be changed

Continuing to use the platform after updated policies are published will be considered your acceptance of the new terms. Visit this page regularly to stay informed about updates.

If you have any questions, comments, or requests about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Bengali support available 24/7

Our privacy team will review your message as soon as possible and take appropriate action. We believe transparency and trust are the foundation of a healthy user-platform relationship.